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Retail and Customer Experience Consulting

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I help you curate exceptional customer experiences.

Growing up with a family farm market, my favourite part was always working behind the till, cashing out customers and restocking displays. When I graduated with a degree in Landscape Architecture I decided to come back to the farm and reinvigorate and rebrand our farm shop with my siblings.

 

I spent 14 years growing Murphy's Farm Market and Bakery in Alliston, ON on our 5th generation farm, into an award winning much beloved community business. I oversaw the retail farm store, scratch bakery, staff training and our brand development in packaging, merchandising and customer experiences. I got to live out my childhood dreams, owning my very own store.

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I now get to support other entrepreneurs in building out their dream businesses and helping them create impactful experiences for their customers. Through initial audits and bigger picture planning I help business owners to build spaces with intention and create memorable impactful moments for visitors.

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The customer experience is about a feeling that is derived from all the touch points from your website to your curb appeal, your displays, traffic flow, staff greetings and a million other details. My approach to retail experience design is one that makes the customer feel joyful, excited and want to linger longer. 

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My consulting services focus on building long term relationships with my clients, supporting their growth every step of the way. 

Want to know more about any of my services or just say hi? Send me a note.

Can't wait to chat, 

Hollis xo

I am so looking forward to connecting!

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